Offline shipping on AliExpress lets sellers use third-party logistics providers instead of the platform’s official solutions. While this method offers flexibility, many sellers struggle with setup steps, tracking synchronization, and resolving shipping notification errors. In this guide, you’ll learn how to manage manual shipping workflows efficiently and troubleshoot common technical issues.
Preparing for Offline Shipping on AliExpress
Before initiating manual shipments, ensure your account and products meet these requirements:
- Verify Seller Eligibility: Check if your store qualifies for offline shipping. New sellers may face restrictions based on order volume or account history. Confirm this in your Seller Center under “Logistics Settings.”
- Choose Reliable Logistics Partners: Partner with carriers that provide real-time tracking updates. Popular options include DHL, FedEx, and regional providers like Yanwen for cost-effective solutions.
- Prepare Packaging Materials: Use durable boxes and waterproof labels to prevent damage during transit. Include AliExpress-specific identifiers like order numbers on parcels.
Example: Sellers using SF Express reduced lost-package claims by 18% after switching to tamper-proof labels (Source).
Step-by-Step Guide to Offline Shipping
Follow these steps to process orders manually:
- Navigate to “Pending Shipments” in your Seller Center.
- Click “Arrange Shipping” next to the relevant order.
- Select “Offline Shipping” from the dropdown menu.
- Enter the carrier name and valid tracking number.
- Upload proof of postage (e.g., shipping receipt).
Avoid Mistakes: Double-check tracking numbers – a single typo can trigger system errors and delay delivery confirmation (Source).
Fixing Shipping Notification Errors
Common errors and their solutions:
Error 1: “Invalid Tracking Number”
This occurs when:
- The carrier isn’t recognized by AliExpress
- The tracking format doesn’t match carrier standards
Fix: Use the platform’s approved carrier list and verify tracking number structures with your logistics provider.
Error 2: “API Synchronization Failed”
Technical glitches between AliExpress and carrier systems cause this. Try:
- Refreshing the tracking update manually
- Contacting your carrier’s API support team
- Submitting a ticket to AliExpress technical support
Managing Customer Communication
Proactive updates prevent disputes:
- Send shipping confirmation emails with tracking links
- Notify customers about potential delays during holidays
- Use template messages to ensure consistency
Tip: Stores using automated tracking notifications saw a 22% reduction in “Where’s my order?” inquiries (Source).
Resolving Post-Shipping Issues
Handle common problems effectively:
| Issue | Solution |
|---|---|
| Lost Packages | File investigation request with carrier, issue refund if unresolved after 30 days |
| Customs Delays | Provide buyers with commercial invoice copies for clearance |
Best Practices for Reliable Offline Shipping
- Audit carriers quarterly for performance metrics
- Maintain a buffer stock of packaging materials
- Train staff on AliExpress’s updated shipping policies
Example: Top-rated sellers review their logistics partners every 60 days to optimize costs and reliability (Source).
Conclusion
Mastering offline shipping on AliExpress requires attention to detail in logistics setup, error troubleshooting, and customer management. By implementing the strategies outlined here – from double-checking tracking numbers to maintaining clear buyer communication – you can build a reliable manual shipping operation while minimizing platform penalties and customer disputes.
